Front End Service Leader

Roche Bros. Supermarkets; Wellesley (MA); On-site; USD 33,000 - 44,000; Full time

Job summary

Roche Bros. Supermarkets is seeking a Customer Service Manager to oversee daily front-end operations and uphold exceptional customer service standards.

You will train and develop customer service associates, ensure adherence to company policies, and foster a friendly, family-like store atmosphere. The role requires leadership, strong communication, and the ability to manage schedules, payroll, and store procedures while ensuring compliance with all laws.

Qualifications

• Must be passionate about people and committed to customer service excellence.
• Possess successful experience in front end operations or relevant management experience.
• Display initiative and sound judgment to solve problems.
• Demonstrate ability to work with people of diverse backgrounds and levels of authority.
• Must be detail oriented, organized, confident, and have excellent communication skills.
• Must be ServSafe certified.
• Must meet age regulations for alcohol and tobacco.
• Must read/write/speak English.

Responsibilities

• Promote Roche Bros. image as a service-oriented operation with friendly, efficient service and prompt resolution of complaints.
• Provide an open-door atmosphere to maintain high associate morale and excellent customer service.
• Deliver training and onboarding to new customer service associates to ensure goals and expectations are met.
• Plan work schedules to maintain service standards and payroll budgets.
• Oversee checkout and ensure compliance with policies and laws.
• Communicate needs to store management and cooperate with department specialists to optimize department performance.

Skills

Front end operations

Team leadership

Customer service excellence

Communication skills

Training and coaching

ServSafe certified

English proficiency

Tools

POS system

Cash handling

MS Excel

Job description

Roche Bros. Supermarkets is seeking a Customer Service Manager to oversee daily front-end operations and uphold exceptional customer service standards.

You will train and develop customer service associates, ensure adherence to company policies, and foster a friendly, family-like store atmosphere. The role requires leadership, strong communication, and the ability to manage schedules, payroll, and store procedures while ensuring compliance with all laws.