Front-End Customer Experience Leader

Smith's Food & Drug Centers; Bountiful (UT); On-site; USD 22,000 - 33,000; Full time

Job summary

Smith's Food & Drug Centers seeks a Front-end Supervisor to lead the day-to-day operations of the Front-end department. You will ensure exceptional customer service, maintain a clean shopping environment, and supervise staff to meet store goals.

You will schedule associates, manage departmental budgets, and collaborate with store management on promotions and inventory control. A strong emphasis on safety, accuracy, and teamwork will drive results.

Qualifications

• Experience in retail or customer service.
• Excellent communication skills.
• Ability to handle stressful situations.
• Knowledge of basic math.
• Experience scheduling staff and managing department tasks.
• Ability to convey information clearly to associates.
• Familiarity with cash handling and loss prevention basics.
• Understanding of product assortment and store promotions.
• Experience with inventory processes and price changes.
• Adherence to food safety regulations and safety procedures.

Responsibilities

• Direct and supervise all day-to-day functions for the Front-end department.
• Maintain safe, clean environment to encourage customer return.
• Execute department best practices and frontline standards.
• Schedule Front-end staff to ensure adequate coverage.
• Assist store management with budget, P&L reviews, and financial reports.
• Develop and implement a department business plan to achieve goals.
• Create and execute sales promotions with store management.
• Monitor expenses and control department costs.
• Manage cash control, sales and records for the store.
• Oversee inventory processes and price changes.
• Train department associates on inventory/stocking and ordering.
• Ensure compliance with local, state, and federal laws and company guidelines.
• Identify unsafe conditions and notify management; support safety programs.

Skills

Effective communication

Basic math

Stress management

Retail experience

Customer service

Team collaboration

Product knowledge

Cash handling

Scheduling

Budgeting & P&L

Promotions planning

Inventory management

Food safety compliance

Safety awareness

Equipment maintenance

Accident reporting

Regulatory compliance

Front-end operations

Job description

Smith's Food & Drug Centers seeks a Front-end Supervisor to lead the day-to-day operations of the Front-end department. You will ensure exceptional customer service, maintain a clean shopping environment, and supervise staff to meet store goals.

You will schedule associates, manage departmental budgets, and collaborate with store management on promotions and inventory control. A strong emphasis on safety, accuracy, and teamwork will drive results.