Retail Front-End Customer Experience Lead

Winners Merchants International, L.P.; New Orleans (LA); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

Health insurance

401(k) contributions

Paid holidays

Scholarship program

Job summary

Marshalls in New Orleans is hiring a front-end leader to supervise Associates and ensure a superior customer experience. You will mentor staff, schedule registers, promote loyalty and credit programs, and maintain store operations with a focus on safety and compliance.

Ideal candidates bring 1 year of retail and 6 months of leadership experience, strong merchandising knowledge, and excellent communication skills.

Qualifications

• Available to work flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Team player, working effectively with peers and supervisors.
• Able to train others.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks according to store plan; prioritizes as needed
• Communicates with management and Associates on priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports store shrink reduction goals and programs
• Promotes safety and maintains a safe environment
• Other duties as assigned

Skills

Merchandising knowledge

Multitasking

Communication skills

Teamwork

Training others

Retail leadership experience

Job description

Marshalls in New Orleans is hiring a front-end leader to supervise Associates and ensure a superior customer experience. You will mentor staff, schedule registers, promote loyalty and credit programs, and maintain store operations with a focus on safety and compliance.

Ideal candidates bring 1 year of retail and 6 months of leadership experience, strong merchandising knowledge, and excellent communication skills.