Retail Customer Experience Lead

The TJX Companies, Inc.; Maplewood (MN); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Health insurance

Paid holidays/vacation

Employee discounts on merchandise

Job summary

Marshalls in the United States is seeking a passionate store lead to promote an outstanding customer experience. You will supervise front-end associates, ensure courteous service, and support loyalty programs while modeling integrity and adherence to policies.

The role requires strong merchandising knowledge, multitasking, and the ability to train and coach team members. You will help manage registers, coverage, and safety, with flexibility for nights and weekends.

Qualifications

• 1 year retail experience
• 6 months of leadership experience
• Strong communication and organizational skills

Responsibilities

• Promotes an excellent customer experience and leads front-of-store associates with prompt, courteous service
• Maintains a clean, organized store and promotes loyalty programs
• Trains and coaches Associates on front-end principles and personalizing the customer experience
• Assigns registers, coordinates breaks, and supports POS coverage as needed
• Addresses customer concerns promptly and communicates priorities to management
• Ensures adherence to labor laws, policies, and procedures
• Promotes safety, shrink reduction goals, and a positive work environment

Skills

Leadership

Customer service

Training

Merchandising techniques

Communication

Organizational skills

Team player

Job description

Marshalls in the United States is seeking a passionate store lead to promote an outstanding customer experience. You will supervise front-end associates, ensure courteous service, and support loyalty programs while modeling integrity and adherence to policies.

The role requires strong merchandising knowledge, multitasking, and the ability to train and coach team members. You will help manage registers, coverage, and safety, with flexibility for nights and weekends.