Retail Customer Experience Lead & Front-End Coach

The TJX Companies, Inc.; Shreveport (LA); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Medical/dental/vision insurance

Life insurance

Paid holidays

Job summary

Marshalls in Shreveport, LA is seeking a front-end leader to drive exceptional customer service and oversee Associates at the front of the store, ensuring a clean, organized environment and strong loyalty program engagement.

You will train and coach staff, allocate registers, respond to issues, and partner with management to meet store goals while maintaining labor and safety standards.

Qualifications

• 1 year of retail experience and 6 months of leadership experience.
• Strong merchandising techniques and attention to detail.
• Excellent communication and organizational skills.

Responsibilities

• Create a positive customer experience and promote loyalty programs.
• Lead front-end associates and coordinate POS coverage and breaks.
• Train and mentor associates on customer service and front-end processes.

Skills

Customer service

Leadership

Communication

Merchandising

Training

Job description

Marshalls in Shreveport, LA is seeking a front-end leader to drive exceptional customer service and oversee Associates at the front of the store, ensuring a clean, organized environment and strong loyalty program engagement.

You will train and coach staff, allocate registers, respond to issues, and partner with management to meet store goals while maintaining labor and safety standards.