Retail Front-End Customer Experience Lead

The TJX Companies, Inc.; Arkansas; On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Health benefits

Job summary

Marshalls, part of The TJX Companies, Inc., is seeking a front-of-store leader to promote an exceptional customer experience and coach Associates. You will oversee a team, train staff on front-end principles, and ensure fast, courteous service while maintaining a clean, organized store.

The role emphasizes loyalty program promotions, teamwork, and adherence to store policies. As a vital part of a fast-paced off-price retailer family, you will support scheduling, POS coverage, and ongoing

Qualifications

• 1 year retail experience and 6 months of leadership experience.
• Strong merchandising techniques and attention to detail.
• Able to train others and multitask in a fast-paced store.

Responsibilities

• Creates a positive customer experience and leads by example.
• Oversees front-of-store associates and ensures prompt, courteous service.
• Promotes loyalty programs and maintains store cleanliness.
• Trains and mentors Associates on front-end principles and customer personalization.
• Manages registers, POS coverage, and break schedules.
• Addresses customer concerns promptly and communicates priorities to the team.
• Ensures adherence to labor laws, policies, and safety standards.
• Supports safety programs and shrink reduction initiatives.

Skills

Retail leadership

Customer service

Merchandising

Communication

Team player

Education

1 year retail and 6 months of leadership experience

Job description

Marshalls, part of The TJX Companies, Inc., is seeking a front-of-store leader to promote an exceptional customer experience and coach Associates. You will oversee a team, train staff on front-end principles, and ensure fast, courteous service while maintaining a clean, organized store.

The role emphasizes loyalty program promotions, teamwork, and adherence to store policies. As a vital part of a fast-paced off-price retailer family, you will support scheduling, POS coverage, and ongoing