Guest Experience Lead — Front End Retail

The TJX Companies, Inc.; Peoria (IL); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health insurance

Dental insurance

Vision insurance

Job summary

Marshalls, part of The TJX Companies, is seeking a store leadership role to promote an excellent customer experience and lead a team of Associates at the front of the store. You will model outstanding service, train staff, and coordinate POS coverage while ensuring store standards and compliance.

The role requires flexibility for nights/weekends, solid merchandising know-how, and strong communication. You will work collaboratively with management to drive loyalty programs and a safe, organized

Qualifications

• Flexible schedule including nights and weekends
• Strong merchandising techniques
• Ability to multitask
• Strong communication and organizational skills
• Team player with leadership experience
• 1 year retail and 6 months of leadership experience

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Trains and mentors Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Leadership

Merchandising

Multitasking

Communication

Teamwork

Job description

Marshalls, part of The TJX Companies, is seeking a store leadership role to promote an excellent customer experience and lead a team of Associates at the front of the store. You will model outstanding service, train staff, and coordinate POS coverage while ensuring store standards and compliance.

The role requires flexibility for nights/weekends, solid merchandising know-how, and strong communication. You will work collaboratively with management to drive loyalty programs and a safe, organized