Retail Floor Supervisor - Lead, Coach & Deliver Results

Socotra, Inc.; Boston (MA); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Competitive pay bonus

401(k)

Employee discount

Paid time off

Insurance plans

Mental health benefits

Parental leave

Referral bonus

Job summary

SKIMS is seeking a Supervisor to drive daily results on the sales floor and model best practices for customer experiences. You will coach team members, lead operations, and ensure the store reflects our values during every shift.

Your role includes open/close procedures, cash handling, stock updates, and maintaining visual standards while delivering engaging service to every customer.

Qualifications

• Previous experience in a supervisory or management role in retail, preferably in fashion or related industry.
• Strong ability to lead by example and motivate a team in a fast paced environment.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead with a Customer Obsessed mindset by delivering warm, intentional, and personalized service on the floor and modeling those behaviors for the team.
• Drive performance through zone management, coaching, and team motivation when assigned as Sales Floor Captain.
• Ensure daily tasks and operational priorities are executed with a focus on Operational Excellence, including opening/closing procedures, cash handling, and store cleanliness.
• Coach Team Members on selling behaviors, product knowledge, and styling support that connect product features to customer needs.
• Provide feedback and support growth moments by encouraging Learning Agility within the team.

Skills

Retail leadership

Customer service

Communication

Team motivation

Visual merchandising

Sales data analysis

Tools

POS system

Sales analytics

Job description

SKIMS is seeking a Supervisor to drive daily results on the sales floor and model best practices for customer experiences. You will coach team members, lead operations, and ensure the store reflects our values during every shift.

Your role includes open/close procedures, cash handling, stock updates, and maintaining visual standards while delivering engaging service to every customer.