Retail Floor Captain: Customer Experience Leader

Socotra, Inc.; Oak Brook, Northern (IL, KY); Hybrid; USD 33,000 - 44,000; Full time

Benefits offered by this job

Bonus structure

401(k) plan

Employee discount

Paid time off

Health insurance

Dental insurance

Vision insurance

Life insurance

Mental health support

Parental leave

Referral bonus

Job summary

SKIMS is seeking a Supervisor to drive daily results and lead customer-focused moments on the sales floor, modeling excellence for a high-performing team. You’ll coach Team Members, support daily operations, and help bring our values to life during each shift, creating an inclusive and energetic store environment.

Your leadership will guide product knowledge, styling support, and feedback for growth while you oversee launches, restocks, and floor updates to meet KPIs and drive results.

Qualifications

• Previous supervisory or management experience in retail.
• Passion for SKIMS brand and mission.
• Ability to lead by example in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Focus on teamwork and customer connection.
• Ability to use sales data and feedback to improve performance.
• Uphold visual and operational standards.
• Willing to open availability including evenings, weekends, holidays.
• Must be able to stand, move around, and lift up to 40 pounds.
• Does not want to be an influencer.

Responsibilities

• Lead with a Customer Obsessed mindset by delivering warm, intentional, and personalized service on the floor and modeling those behaviors for the team.
• When you are assigned as the Sales Floor Captain, you drive performance through zone management, coaching, and team motivation.
• Ensure daily tasks and operational priorities are executed with a lens of Operational Excellence, including opening/closing procedures, cash management accuracy, and store cleanliness.
• Coach Team Members on selling behaviors, product knowledge, and styling support that connect product features to the customer's needs.
• Deliver feedback and support individual growth moments by encouraging Learning Agility within the team.
• Help facilitate the training and onboarding of new Team Members. Support consistent reinforcement of our standards, brand values, and store policies.
• Maintain strong product knowledge and support execution of product launches, restocks, and floor updates.
• Assist the leadership team in achieving store KPIs goals and Drive Results by tracking sales performance, setting goals with the team, and celebrating wins!
• Partner with leaders to monitor inventory levels, visual standards, and product availability throughout the day.
• Communicate openly and respectfully with the team, helping to Inspire Yourself & Others and build a positive, inclusive culture.
• Proactively step in to resolve customer issues with empathy, speed, and ownership.
• Support execution of daily action plans, zone assignments, and shift recaps in partnership with Store and Assistant Leaders.

Skills

Customer service leadership

Retail leadership

Communication skills

Team motivation

Operational execution

Job description

SKIMS is seeking a Supervisor to drive daily results and lead customer-focused moments on the sales floor, modeling excellence for a high-performing team. You’ll coach Team Members, support daily operations, and help bring our values to life during each shift, creating an inclusive and energetic store environment.

Your leadership will guide product knowledge, styling support, and feedback for growth while you oversee launches, restocks, and floor updates to meet KPIs and drive results.