Retail Floor Supervisor — Customer Experience & Ops

Guest Services, Inc.; Washington; On-site; USD 22,000 - 29,000; Full time

Job summary

Guest Services, Inc. is seeking a Retail Supervisor in Washington to assist the Retail Manager with unit operations, staff management, inventory, and floor presentation to meet financial goals and company initiatives.

The role emphasizes delivering exceptional customer service, coaching hourly staff, maintaining safety and cleanliness, and supporting Summer Adventure Operations and other duties as assigned.

Qualifications

• High School Diploma or GED preferred. Bachelor's or Business Degree preferred.
• At least 1-2 years of experience in retail.
• Demonstrated talent for interacting with a wide variety of people.
• Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve.
• Strong customer service abilities; actively looks for ways to assist customers and coworkers.

Responsibilities

• Ensure complete guest satisfaction at all times. Handle guests' complaints and solve them according to customer service standards.
• Monitor and supervise set up and maintenance of retail area and cashier stations to ensure quality standards.
• Complete sales in POS in an accurate, efficient and friendly manner; assist clerks with same.
• Assist in recruiting, supervising, scheduling, disciplining, reviewing, and directing the unit's staff at the direction of the General Manager. Train hourly staff for peak performance and monitor staff's development.
• Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit's equipment, inventory, housekeeping, sanitation, cash control, dress, and employee hygiene. Notify General Manager of all unusual events, circumstances, or other safety or quality control issues.
• Assist management team with inventory procedures as directed.
• Receive and verify quantities of merchandise, organize and stock store, set displays.
• Perform opening and/or closing procedures.
• Maintain awareness of safety issues, and report them immediately to your manager.
• Assist the Retail Manager with Summer Adventure Operations.
• Assist the Retail Manager with other duties, as assigned.

Skills

Retail experience

Customer service

Team leadership

Communication

Education

High School Diploma or GED preferred

Bachelor's or Business Degree preferred

Job description

Guest Services, Inc. is seeking a Retail Supervisor in Washington to assist the Retail Manager with unit operations, staff management, inventory, and floor presentation to meet financial goals and company initiatives.

The role emphasizes delivering exceptional customer service, coaching hourly staff, maintaining safety and cleanliness, and supporting Summer Adventure Operations and other duties as assigned.