Retail Floor Lead — Customer Experience & Operations

Kontoor Brands; Upper Leacock Township (PA); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Employee discounts

Flexible schedule

Paid Time Off

Annual merit increase or bonus

Job summary

Kontoor Brands is seeking a Retail Floor Supervisor in the United States. The role opens and closes the store, supports sales and customer experience, and coordinates day-to-day store execution.

You will coach the team on engagement, loyalty, and store standards while following company policies. Responsibilities include leading store operations, promoting the rewards program, and ensuring visual merchandising.

Qualifications

• Retail or customer-facing experience preferred but not required.
• Open availability, including evenings, weekends, and holidays.
• Must be 18 years of age or older.

Responsibilities

• Open and close the store and support daily operations.
• Coach team on customer engagement and loyalty.
• Lead day-to-day store execution and loss prevention.
• Promote rewards program and achieve sales targets.
• Ensure visual merchandising and store standards.

Skills

Retail experience

Customer service

Team leadership

Communication

Open availability

Tools

POS systems

Job description

Kontoor Brands is seeking a Retail Floor Supervisor in the United States. The role opens and closes the store, supports sales and customer experience, and coordinates day-to-day store execution.

You will coach the team on engagement, loyalty, and store standards while following company policies. Responsibilities include leading store operations, promoting the rewards program, and ensuring visual merchandising.