Retail Floor Leader: Service, Mentoring & Store Operations

SKECHERS USA, Inc.; Wayne (NJ); Hybrid; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedules

Training opportunities

Career advancement

Job summary

Skechers is seeking a motivated Key Holder (Floor Leader) to support daily store operations and mentor a team in a busy retail environment. You will help drive customer service excellence, manage opening/closing, and contribute to achieving sales goals.

The role offers on-site work, flexible scheduling, and opportunities for career growth within Skechers’ global brand. Prior supervisory exposure is valued but not required.

Qualifications

• High school diploma or equivalent preferred but not required.
• Experience as Key Holder, Shift Leader, or Retail Supervisor preferred but not required.
• Strong sales skills and excellent communication.

Responsibilities

• Customer Service Management: Engage with customers to deliver expert advice on Skechers products, ensuring every shopper leaves with the perfect fit and great experience.
• Retail Leadership Role: Supervise daily operations, including store opening and closing procedures as required, ensuring security protocols and excellent operational standards.
• Team Leadership: Mentor and support team members to grow their skills in entry-level retail that include customer service, sales, and daily operations.
• Sales and Goals: Actively contribute to achieving store and individual sales targets by implementing effective selling techniques and promoting key Skechers products.
• Store Operations: Execute merchandising plans, restock products, and maintain store cleanliness to enhance the shopping environment.
• Retail Supervisor Duties: Oversee stock and inventory routines while collaborating with store management to address operational needs.
• Problem Solving: Proactively identify and resolve in-store challenges to ensure a smooth shopping experience for customers.

Skills

Customer service

Retail leadership

Team leadership

Sales targets

Store operations

Problem solving

Education

High school diploma

Job description

Skechers is seeking a motivated Key Holder (Floor Leader) to support daily store operations and mentor a team in a busy retail environment. You will help drive customer service excellence, manage opening/closing, and contribute to achieving sales goals.

The role offers on-site work, flexible scheduling, and opportunities for career growth within Skechers’ global brand. Prior supervisory exposure is valued but not required.