Retail Floor Leader: Lead Team & Deliver Great Service

W2B Skechers USA Retail, LLC; Massachusetts; On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive pay increases

Friends and Family discounts

Flexible schedules

On-the-job training

Career advancement opportunities

Additional benefits & perks discussed

Job summary

Skechers is seeking a Key Holder to support store operations and mentor the team, delivering a premium shopping environment. You will oversee daily routines and help meet sales goals as part of a globally recognized brand.

In this entry-level management role, you’ll supervise openings and closings, maintain security and operational standards, and foster a respectful, high-energy atmosphere for customers and associates. Flexible schedules and training await.

Qualifications

• High school diploma or equivalent preferred but not required.
• Previous experience as a Key Holder, Shift Leader, or Retail Supervisor in retail, restaurant, or hospitality industry is preferred but not required.
• Sales skills to drive revenue growth and meet targets.
• Excellent communication skills in written, verbal and interpersonal skills.
• Must be at least 18 years of age at time of application.

Responsibilities

• Customer Service Management: Engage with customers to deliver expert advice on Skechers products, ensuring every shopper leaves with the perfect fit and great experience.
• Retail Leadership Role: Supervise daily operations, including store opening and closing procedures as required, ensuring security protocols and excellent operational standards.
• Team Leadership: Mentor and support team members to grow their skills in entry-level retail that include customer service, sales, and daily operations.
• Sales and Goals: Actively contribute to achieving store and individual sales targets by implementing effective selling techniques and promoting key Skechers products.
• Store Operations: Execute merchandising plans, restock products, and maintain store cleanliness to enhance the shopping environment.
• Retail Supervisor Duties: Oversee stock and inventory routines while collaborating with store management to address operational needs.
• Problem Solving: Proactively identify and resolve in-store challenges to ensure a smooth shopping experience for customers.

Skills

Customer service

Communication skills

Team leadership

Problem solving

Education

High school diploma

Tools

POS systems

Job description

Skechers is seeking a Key Holder to support store operations and mentor the team, delivering a premium shopping environment. You will oversee daily routines and help meet sales goals as part of a globally recognized brand.

In this entry-level management role, you’ll supervise openings and closings, maintain security and operational standards, and foster a respectful, high-energy atmosphere for customers and associates. Flexible schedules and training await.