Retail Store Lead: Team Builder & Customer Experience

Tapestry; Buffalo (NY); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid Paternity and Maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach in Buffalo, NY, at Walden Galleria, seeks a Lead Supervisor to drive sales and guest experiences on the sales floor. You will embody Coach values, lead store initiatives, and mentor the team to deliver exceptional service.

Expect to recruit, train, and evaluate staff, analyze performance data, and maintain brand standards. This role demands physical capability to lift up to 50 lbs and a commitment to achieving store goals.

Qualifications

• 1+ years of equivalent experience in managing retail space at lead supervisor level.
• Ability to lift and move up to 50 lbs as needed; comfortable in a fast-paced sales floor.
• Strong communication and coaching skills for developing teams.

Responsibilities

• Maintain leadership presence on the sales floor to hit sales targets.
• Serve as a Coach brand ambassador and uphold Coach values.
• Lead recruitment, interviewing and performance feedback for the team.
• Analyze sales data and coach team to improve customer experience.
• Enforce store policies and ensure smooth store operations.
• Mentor team on clienteling and building long-term customer relationships.

Skills

Retail leadership

Sales targets

Customer experience

Job description

Coach in Buffalo, NY, at Walden Galleria, seeks a Lead Supervisor to drive sales and guest experiences on the sales floor. You will embody Coach values, lead store initiatives, and mentor the team to deliver exceptional service.

Expect to recruit, train, and evaluate staff, analyze performance data, and maintain brand standards. This role demands physical capability to lift up to 50 lbs and a commitment to achieving store goals.