Retail Floor Leader: Key Holder & Team Mentor

Skechers USA Retail, LLC; Alliance (OH); On-site; USD 2,066,000 - 2,342,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts

Flexible schedules

Training and development

Career advancement

Job summary

Skechers USA Retail, LLC is seeking a Floor Leader (Key Holder) to support store operations, mentor staff, and help achieve sales goals. This entry-level management role emphasizes delivering excellent customer service and maintaining Skechers’ premium shopping environment.

You will oversee daily operations, participate in merchandising, and contribute to a positive, energetic team culture while supporting career growth within the Skechers global brand.

Qualifications

• High school diploma or equivalent preferred but not required.
• Experience as Key Holder, Shift Leader or Retail Supervisor preferred but not required.
• Strong communication and interpersonal skills.

Responsibilities

• Customer Service Management: Engage with customers to deliver expert advice on Skechers products.
• Retail Leadership Role: Supervise daily operations, store opening/closing, and security protocols.
• Team Leadership: Mentor teammates in customer service, sales and daily operations.
• Sales and Goals: Contribute to store and individual sales targets with effective selling techniques.
• Store Operations: Execute merchandising, restock products, and maintain cleanliness.
• Retail Supervisor Duties: Oversee stock and inventory with store management.
• Problem Solving: Identify and resolve in-store challenges for a smooth experience.

Skills

Sales skills

Communication skills

Interpersonal skills

Education

High school diploma or equivalent

Job description

Skechers USA Retail, LLC is seeking a Floor Leader (Key Holder) to support store operations, mentor staff, and help achieve sales goals. This entry-level management role emphasizes delivering excellent customer service and maintaining Skechers’ premium shopping environment.

You will oversee daily operations, participate in merchandising, and contribute to a positive, energetic team culture while supporting career growth within the Skechers global brand.