Retail Floor Leader: Elevate Service & Sales

JCPenney; Columbia (SC); On-site; USD 26,174 - 31,684; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid vacation

401(k) with company match

Associate discount

Job summary

JCPenney in Columbia, SC is seeking a Sales Floor Supervisor to drive customer service and profitable sales growth by leading and developing associates, enforcing merchandise standards, and executing visual and signing processes.

You will coach teams across omnichannel activities, manage specialty areas, and uphold performance standards, with a focus on training, scheduling, and accountability to deliver outstanding shopping experiences.

Qualifications

• Customer service orientation and strong interpersonal skills.
• Leadership and coaching experience.
• Merchandise presentation and planogram execution.
• Omnichannel processes and store pickup/delivery workflows.
• Staff scheduling and performance improvement initiatives.

Responsibilities

• Directs customer service and sales activities; resolves issues and models service excellence.
• Manages merchandise standards and visual execution; oversees pricing and signing.
• Trains and coaches associates on omnichannel processes and store operations.
• Leads specialty areas (Fine Jewelry, Mattress, Window) and shrink reduction efforts.
• Partners with management to source and develop store talent; drives performance.
• Meets performance standards across shrink, safety, scheduling, and engagement.

Skills

Customer service

Leadership

Merchandise presentation

Team development

Omnichannel

Training

Job description

JCPenney in Columbia, SC is seeking a Sales Floor Supervisor to drive customer service and profitable sales growth by leading and developing associates, enforcing merchandise standards, and executing visual and signing processes.

You will coach teams across omnichannel activities, manage specialty areas, and uphold performance standards, with a focus on training, scheduling, and accountability to deliver outstanding shopping experiences.