Retail Floor Leader - Customer Experience & Ops

Ace Hardware Corporation; Wheaton (IL); On-site; USD 19,000 - 28,000; Full time

Job summary

Ace Retail Group is seeking a Floor Supervisor to help manage store operations and lead staff in the absence of the General Manager. You will ensure customer satisfaction, oversee daily tasks, and maintain a safe, organized sales floor and stockroom.

Responsibilities include supervising operations, assisting with loss prevention, training associates, and ensuring accurate pricing and signage. This role starts at $17 per hour and requires a High School or GED and strong communication skills.

Qualifications

• High School or GED required.
• Ability to read and interpret basic safety and instruction documents.
• Strong communication and teamwork skills.
• Ability to work flexible hours and stand for long periods.

Responsibilities

• Assist in overall store operations and cover for General Manager when needed.
• Provide proactive customer service and resolve issues.
• Oversee inventory, merchandising, and cashiering functions.
• Lead by example, train associates, and support store leadership.

Skills

Effective communication

Teamwork

Independent work

Flexible hours

Reading & math basics

Education

High School or GED

Job description

Ace Retail Group is seeking a Floor Supervisor to help manage store operations and lead staff in the absence of the General Manager. You will ensure customer satisfaction, oversee daily tasks, and maintain a safe, organized sales floor and stockroom.

Responsibilities include supervising operations, assisting with loss prevention, training associates, and ensuring accurate pricing and signage. This role starts at $17 per hour and requires a High School or GED and strong communication skills.