Store Floor Lead - Customer Service & Ops Expert

Ace Hardware Corporation; Saint Peters (MO); On-site; USD 19,000 - 28,000; Full time

Job summary

Ace Retail Group is seeking a Floor Supervisor to assist in managing store operations and to assume primary responsibility in the absence of the General Manager and Assistant Managers. You will lead staff to achieve goals and uphold Ace's standards.

Responsibilities include guiding customer service, supervising cash handling, ensuring safety and cleanliness, and implementing store programs while maintaining strong product knowledge and communication with management.

Qualifications

• High School or GED equivalent.
• Effective communication skills (verbal and written).
• Ability to work flexible hours.
• Ability to read and interpret documents such as safety rules, assembly directions, operating and maintenance instructions and procedure manuals.
• Ability to work independently and as part of a team.
• Capable of standing/walking and lifting up to 50lbs regularly.

Responsibilities

• Project a positive representation of Ace Retail Group.
• Proactively assist customers in solving problems; greet customers and resolve issues.
• Supervise store operations in the absence of managers and lead staff to achieve goals.
• Ensure opening and closing store procedures are followed; maintain cleanliness and organization.
• Coordinate with management to implement store programs and maintain product knowledge.

Skills

High School diploma

Strong communication

Flexible hours

Read and interpret documents

Work independently

Teamwork

Customer service

Physical stamina

Education

High School diploma or GED

Job description

Ace Retail Group is seeking a Floor Supervisor to assist in managing store operations and to assume primary responsibility in the absence of the General Manager and Assistant Managers. You will lead staff to achieve goals and uphold Ace's standards.

Responsibilities include guiding customer service, supervising cash handling, ensuring safety and cleanliness, and implementing store programs while maintaining strong product knowledge and communication with management.