Retail Floor Supervisor - Lead Operations & Customer Experience

Ace Hardware Corporation; Columbia (MD); On-site; USD 23,000 - 25,000; Full time

Job summary

Ace Retail Group is seeking a Floor Supervisor to help run store operations, support customer service, and supervise staff in the absence of leadership. The role requires strong communication, safety awareness, and teamwork to ensure a positive shopping experience.

Responsibilities include open/close procedures, merchandising, pricing updates, and loss prevention support. The position pays $17.00–$18.00 per hour with opportunities for growth within a large hardware retailer network.

Qualifications

• High School or GED equivalent.
• Ability to read safety rules and maintenance instructions.
• Basic math for pricing and inventory counts.
• Ability to work independently and flexible hours.
• Effective communication and teamwork skills.

Responsibilities

• Assist in managing store operations in the absence of the General Manager and Assistant Managers.
• Supervise the general operations of the entire store and staff.
• Open and close the store procedures.
• Support the implementation of Store Support Center programs and audits.
• Maintain cleanliness and order on sales floor and stockroom.
• Train associates and participate in store meetings.

Skills

Customer service

Problem solving

Product knowledge

Staff supervision

Cashier operations

Teamwork

Safety procedures

Communication

Education

High School diploma or GED

Job description

Ace Retail Group is seeking a Floor Supervisor to help run store operations, support customer service, and supervise staff in the absence of leadership. The role requires strong communication, safety awareness, and teamwork to ensure a positive shopping experience.

Responsibilities include open/close procedures, merchandising, pricing updates, and loss prevention support. The position pays $17.00–$18.00 per hour with opportunities for growth within a large hardware retailer network.