Store Floor Supervisor: Customer Service & Operations Lead

Ace Hardware Corporation; Fulton (MO); On-site; USD 22,000 - 25,000; Full time

Job summary

Ace Retail Group is hiring a Floor Supervisor to help manage store operations and lead staff in the absence of the General Manager. You will ensure excellent customer service, supervise daily activities, and support loss prevention and merchandising efforts.

The role requires prior retail management experience and hardware knowledge. You will work onsite with a focus on safety, staff development, and achieving store goals.

Qualifications

• High School or GED equivalent.
• Previous retail management experience preferred.
• Hardware experience preferred.

Responsibilities

• Assist with managing overall store operations and lead staff in the absence of the General Manager or Assistant Managers.
• Provide excellent customer service and greet customers, resolve issues, and maintain product knowledge.
• Support store operations including opening/closing procedures, cash handling, and adherence to loss prevention policies.
• Lead by example, mentor staff, participate in store meetings, and communicate merchandising and cost-control ideas to leadership.
• Ensure compliance with company core values and maintain a safe, clean, and professional work environment.

Skills

Retail management

Hardware experience

Education

High School or GED equivalent

Job description

Ace Retail Group is hiring a Floor Supervisor to help manage store operations and lead staff in the absence of the General Manager. You will ensure excellent customer service, supervise daily activities, and support loss prevention and merchandising efforts.

The role requires prior retail management experience and hardware knowledge. You will work onsite with a focus on safety, staff development, and achieving store goals.