Retail Floor Leader: Customer Experience & Ops

Skechers USA Retail, LLC; Billings (MT); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Competitive pay increases

Employee discounts on Skechers gear

Flexible schedules

On-the-job training

Job summary

Skechers USA Retail, LLC is seeking a Key Holder (Floor Leader) to support store operations and mentor staff in a welcoming environment. The role emphasizes customer service leadership, daily operations, and contributing to sales goals within a premium Skechers store.

The position offers evenings, weekends, and holiday shifts, with on-the-job training and opportunities for career advancement in Retail Management with a global brand.

Qualifications

• Ability to work a varied schedule, including evenings, weekends, and holidays.
• Problem solving skills to resolve in-store issues.
• Highly organized to manage inventory, staffing, and other tasks.
• Ability and desire to foster a respectful, safe environment for store employees.
• Comfortable mentoring team members and communicating with all levels of the store team.

Responsibilities

• Customer Service Management: provide expert advice and ensure customers leave with the right fit and great experience.
• Retail Leadership: supervise daily operations and store opening/closing procedures.
• Team Leadership: mentor and support team members in entry-level retail tasks.
• Sales and Goals: contribute to store and individual sales targets with effective selling techniques.
• Store Operations: execute merchandising, restock products and maintain cleanliness.

Skills

Customer service

Leadership

Communication

Problem solving

Organization

Education

High school diploma or equivalent

Job description

Skechers USA Retail, LLC is seeking a Key Holder (Floor Leader) to support store operations and mentor staff in a welcoming environment. The role emphasizes customer service leadership, daily operations, and contributing to sales goals within a premium Skechers store.

The position offers evenings, weekends, and holiday shifts, with on-the-job training and opportunities for career advancement in Retail Management with a global brand.