Retail Floor Leader — Lead Ops & Customer Experience

Skechers USA Ltd.; Chicago (IL); Híbrido; USD 27.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee discounts

Flexible schedules

On-the-job training

Career advancement

Interview-based benefits

Descripción de la vacante

Skechers USA Ltd. is seeking a Floor Leader (Key Holder) to support store operations and mentor staff in a premium Skechers environment. You’ll help drive sales, oversee daily operations, and ensure excellent customer service in a fast-paced retail setting.

This entry-level management role offers growth within Skechers’ global brand, with on-the-job training and opportunities for advancement in retail management.

Formación

• High school diploma or equivalent is preferred but not required.
• Experience as Key Holder/Shift Leader/Retail Supervisor is a plus but not required.
• Sales skills to drive revenue growth and meet targets.
• Excellent written and verbal communication skills are essential.

Responsabilidades

• Manage customer service operations and ensure staff delivers excellent service.
• Oversee daily store operations including opening/closing and security protocols.
• Mentor and support team members in customer service, sales, and daily ops.
• Contribute to achieving store and individual sales targets with effective selling techniques.
• Execute merchandising plans, restock products, and maintain store cleanliness.
• Oversee stock and inventory routines and coordinate with store management.
• Identify and resolve in-store challenges to ensure a smooth customer experience.

Conocimientos

Customer service management

Team leadership

Sales skills

Excellent communication

Educación

High school diploma or equivalent

Descripción del empleo

Skechers USA Ltd. is seeking a Floor Leader (Key Holder) to support store operations and mentor staff in a premium Skechers environment. You’ll help drive sales, oversee daily operations, and ensure excellent customer service in a fast-paced retail setting.

This entry-level management role offers growth within Skechers’ global brand, with on-the-job training and opportunities for advancement in retail management.