Retail Floor Leader: Lead & Elevate Customer Experience

Skechers USA Retail, LLC; St. Louis (MO); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Competitive pay with regular increases

Generous discounts on Skechers items

Flexible schedules

On-the-job training

Career advancement opportunities

Job summary

Skechers USA Retail, LLC is seeking a Key Holder to support daily store operations, mentor a front-line team, and help meet sales goals. This entry-level management role focuses on delivering exceptional customer service and maintaining Skechers' premium shopping environment.

You will supervise opening/closing, oversee inventory, and implement merchandising plans while fostering a respectful, safe, and collaborative workplace. This role offers growth within a global brand.

Qualifications

• High school diploma or equivalent preferred but not required.
• Previous experience as a Key Holder, Shift Leader, or Retail Supervisor in retail, restaurant, or hospitality industry is preferred but not required.
• Sales skills to drive revenue growth and meet targets.
• Excellent communication skills in written, verbal and interpersonal skills.

Responsibilities

• Customer Service Management: Engage with customers to deliver expert advice on Skechers products, ensuring every shopper leaves with the perfect fit and great experience.
• Retail Leadership Role: Supervise daily operations, including store opening and closing procedures as required, ensuring security protocols and excellent operational standards.
• Team Leadership: Mentor and support team members to grow their skills in entry-level retail that include customer service, sales, and daily operations.
• Sales and Goals: Actively contribute to achieving store and individual sales targets by implementing effective selling techniques and promoting key Skechers products.
• Store Operations: Execute merchandising plans, restock products, and maintain store cleanliness to enhance the shopping environment.
• Retail Supervisor Duties: Oversee stock and inventory routines while collaborating with store management to address operational needs.
• Problem Solving: Proactively identify and resolve in-store challenges to ensure a smooth shopping experience for customers.

Skills

Customer service

Team leadership

Sales skills

Inventory management

Education

High school diploma

Tools

POS system

Job description

Skechers USA Retail, LLC is seeking a Key Holder to support daily store operations, mentor a front-line team, and help meet sales goals. This entry-level management role focuses on delivering exceptional customer service and maintaining Skechers' premium shopping environment.

You will supervise opening/closing, oversee inventory, and implement merchandising plans while fostering a respectful, safe, and collaborative workplace. This role offers growth within a global brand.