Retail Floor Leader: Customer Experience & Merchandising

JCPenney; Grand Rapids (MI); On-site; USD 28,929 - 34,440; Full time

Benefits offered by this job

Medical/dental/vision

Term life insurance

Paid vacation/holidays

401(k) with Company match

Associate discount

Job summary

JCPenney in Grand Rapids, MI is seeking a Sales Floor Supervisor to drive customer service and profitable sales growth by leading and developing store associates, enforcing merchandising standards, and executing company programs.

You will oversee omnichannel processes, train associates, and ensure staffing and performance standards are met, with accountability for shrink, safety, and store presentation.

Qualifications

• Experience supervising sales staff and leading customer-focused teams.
• Strong communication and coaching abilities.
• Ability to execute merchandise and visual standards.
• Familiarity with omnichannel processes (pickup, ship from store, BOPIS).
• Result-oriented with accountability for performance standards.

Responsibilities

• Directs customer service and sales activities in store; resolves customer issues and drives profits.
• Manages merchandise standards, set and signage execution, and floor recovery processes.
• Trains and Coaches associates on omni-channel order processing and pickup procedures.
• Leads specialty business areas (Fine Jewelry, Mattress, Window) and monitors their performance.
• Partners to source and hire hourly staff and support development of the team.
• Ensures scheduling efficiency, shrink reduction, safety, and attendance standards.

Job description

JCPenney in Grand Rapids, MI is seeking a Sales Floor Supervisor to drive customer service and profitable sales growth by leading and developing store associates, enforcing merchandising standards, and executing company programs.

You will oversee omnichannel processes, train associates, and ensure staffing and performance standards are met, with accountability for shrink, safety, and store presentation.