Retail Floor Leader & Customer Experience Coach

Rhone; Wrentham (MA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Company Health Benefits

Clothing discount and quarterly allot.

Bonus Incentive Program

401(k) plan with company match

Job summary

Rhone is seeking a Retail Key Holder in Massachusetts to lead the floor, deliver exceptional customer experiences, and mentor team members. You will open and close the store as needed and uphold Rhone's standards for service, product knowledge, and visual merchandising.

Ideal candidates are fitness-minded with strong communication skills, capable of managing tasks, and eager to contribute to a collaborative store environment. This role offers health benefits, discounts, and a path for growth.

Qualifications

• Strong interpersonal communication and customer service skills.
• Strong organizational, time management and multitasking skills.
• Positive attitude and upbeat personality.
• Ability to use technology to engage customers and teams.
• Willingness to learn and take feedback.
• Ability to learn procedural knowledge on the job.
• Ability to handle customer interactions professionally.
• Ability to work in a tight-knit team.

Responsibilities

• Lead floor operations and serve as main customer service contact.
• Mentor team and model excellent service and product knowledge.
• Provide in-the-moment feedback to sales staff.
• Foster productive employee culture.
• Gather feedback from customers and team for store reports.
• Maintain visuals and product displays per brand standards.
• Collaborate with management on shipping, receiving, and stock control.
• Demonstrate inclusive behavior.

Skills

Interpersonal skills

Customer service

Organization

Time management

Multitasking

Positive attitude

Tech proficiency

Job description

Rhone is seeking a Retail Key Holder in Massachusetts to lead the floor, deliver exceptional customer experiences, and mentor team members. You will open and close the store as needed and uphold Rhone's standards for service, product knowledge, and visual merchandising.

Ideal candidates are fitness-minded with strong communication skills, capable of managing tasks, and eager to contribute to a collaborative store environment. This role offers health benefits, discounts, and a path for growth.