Retail Floor Leader & Customer Experience Champion

Page Mechanical Group, Inc.; Bellevue (WA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Company Health Benefits

Generous clothing discount

Quarterly clothing allowance

Bonus Incentive Program

401(k) plan with Company matching

Job summary

Rhone Apparel, Inc. is seeking a Retail Key Holder for our Bellevue, WA store. You will lead floor operations, mentor staff, and ensure every customer has a positive experience. Open/close duties and omni-channel support are part of the role.

The ideal candidate brings strong communication, teamwork, and a passion for fitness and healthy living. Expect a collaborative environment with great benefits and opportunities for growth.

Qualifications

• Strong interpersonal communication and customer service skills.
• Strong organizational, time management and multitasking skills.
• A positive attitude and an upbeat personality.
• The ability to utilize technology effectively and engage with customers and your team to meet goals.
• The willingness to learn, be open to feedback and take action as required.
• Ability to learn procedural knowledge acquired through on-the-job training.
• Ability to handle customer interactions and potential issues/concerns courteously and professionally.
• Ability and desire to work in a tight-knit team environment.

Responsibilities

• Act as the leader on the floor, driving store vision and purpose on the floor, as well as acting as the point of contact for all customer service and operational questions.
• Mentor team members by being visible and setting an example for what great customer experience and product knowledge looks like.
• Deliver in-the-moment feedback and recognition to Retail Sales Associates as needed, both new and tenured.
• Foster and support a productive employee culture.
• Gather feedback from customers, store team members, and via observation to report to store management team.
• Deliver results while putting the customer first and applying an omni-channel mindset; build relationships with customers, team members and business partners.
• Be a Rhone product knowledge expert educating customers on features and benefits.
• Assess the customer’s individual needs providing product recommendations.

Skills

Customer service

Communication

Team leadership

Time management

Problem solving

Learning agility

Feedback delivery

Tech literacy

Job description

Rhone Apparel, Inc. is seeking a Retail Key Holder for our Bellevue, WA store. You will lead floor operations, mentor staff, and ensure every customer has a positive experience. Open/close duties and omni-channel support are part of the role.

The ideal candidate brings strong communication, teamwork, and a passion for fitness and healthy living. Expect a collaborative environment with great benefits and opportunities for growth.