Retail Floor Leader | Customer Experience Champion

Page Mechanical Group, Inc.; Jacksonville (FL); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Generous clothing discount

Quarterly clothing allowance

401(k) plan with company matching

Bonus incentive program

Job summary

Rhone Apparel, Inc. seeks a Retail Key Holder to lead daily store operations and deliver exceptional customer experiences. You will guide team members on the floor, open and close the store, and embody the brand values of grit, responsibility, excellence, authenticity, and teamwork.

The role requires strong communication, an upbeat attitude, and the ability to coach others while maintaining store presentation and merchandising standards. A passion for fitness and a healthy lifestyle is preferred.

Qualifications

• Strong customer service and interpersonal skills.
• Excellent organizational and time management abilities.
• Positive attitude and upbeat demeanor.
• Ability to use technology to engage customers and your team.
• Willingness to learn, accept feedback, and act on it.
• Ability to learn procedural knowledge on the job.
• Capable of handling customer interactions professionally.
• Able to work effectively in a tight-knit team environment.

Responsibilities

• Act as the floor leader, driving store vision and serving as the main contact for customer service and operations questions.
• Mentor team members by modeling great customer experience and product knowledge.
• Provide real-time feedback and recognition to sales associates, supporting both new and experienced staff.
• Foster a productive employee culture and gather customer and team feedback for store management.
• Deliver results with the customer at the center and apply an omni-channel mindset.
• Build relationships with customers, team members, and business partners.

Skills

Customer service

Interpersonal skills

Time management

Tech proficiency

Willingness to learn

Teamwork

Job description

Rhone Apparel, Inc. seeks a Retail Key Holder to lead daily store operations and deliver exceptional customer experiences. You will guide team members on the floor, open and close the store, and embody the brand values of grit, responsibility, excellence, authenticity, and teamwork.

The role requires strong communication, an upbeat attitude, and the ability to coach others while maintaining store presentation and merchandising standards. A passion for fitness and a healthy lifestyle is preferred.