Retail Floor Leader & Customer Experience Coach

The TJX Companies, Inc.; Massachusetts; Presencial; USD 25.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Associate discount

401(k) contributions

Health insurance

Paid holidays

Descripción de la vacante

The TJX Companies, Inc. is seeking a Key Carrier at our MA store. This elevated role blends leadership with hands-on duties, focusing on exceptional customer service and store operations. You will alternate between Coordinator and Key Carrier responsibilities, with open availability including nights and weekends.

As a Key Carrier, you will model service excellence, coach Associates, and partner with Management on staffing and priorities while ensuring adherence to company policies and labor laws.

Formación

• 1 year of retail experience.
• 6 months of leadership experience.
• Open availability including nights and weekends.
• Strong customer service focus and coaching ability.
• Ability to follow policies and procedures precisely.

Responsabilidades

• Create a positive customer experience both in store and during service interactions.
• Act as Manager on Duty following company policy and procedure.
• Ensure store operations align with the store plan and priorities.
• Provide coaching and feedback to Associates.
• Communicate priorities and progress to management.

Conocimientos

Customer service

Teamwork

Leadership

Coaching

Communication

Organizational skills

Problem solving

Multitasking

Flexibility

Attention to detail

Descripción del empleo

The TJX Companies, Inc. is seeking a Key Carrier at our MA store. This elevated role blends leadership with hands-on duties, focusing on exceptional customer service and store operations. You will alternate between Coordinator and Key Carrier responsibilities, with open availability including nights and weekends.

As a Key Carrier, you will model service excellence, coach Associates, and partner with Management on staffing and priorities while ensuring adherence to company policies and labor laws.