Retail Key Carrier & Team Leader

The TJX Companies, Inc.; Columbus (OH); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k)

Health benefits

Cell phone discounts

Credit union

Referral bonuses

Paid holidays

Job summary

The TJX Companies, Inc. is seeking a Key Carrier to extend store leadership, balancing Coordinator duties with occasional Key Carrier responsibilities. Open availability including nights and weekends is required. Focus on exceptional customer service and guiding Associates to execute store plans and safety standards.

You will model integrity, coach peers, and communicate priorities to management. This role emphasizes teamwork, adaptability, and adherence to policy across operating hours.

Qualifications

• 1 year retail, 6 months leadership experience.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
• Addresses immediate customer service issues and provides appropriate coaching to Associates
• Exercises discretion regarding customer service policies to satisfy customers
• Maintains accurate Associate coverage in service areas for a positive customer experience
• Ensures Associates adhere to all operational procedures
• Ensures opening/closing procedures are executed according to company guidelines
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Provides feedback, recognition and coaching to Associates
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Leadership

Teamwork

Communication

Problem solving

Multi-tasking

Attention to detail

Education

1 year retail experience

6 months leadership experience

Job description

The TJX Companies, Inc. is seeking a Key Carrier to extend store leadership, balancing Coordinator duties with occasional Key Carrier responsibilities. Open availability including nights and weekends is required. Focus on exceptional customer service and guiding Associates to execute store plans and safety standards.

You will model integrity, coach peers, and communicate priorities to management. This role emphasizes teamwork, adaptability, and adherence to policy across operating hours.