Key Carrier & Coordinator — Retail Team Lead

The TJX Companies, Inc.; Broken Arrow (OK); On-site; USD 1,929,000 - 2,101,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Paid holidays

Job summary

The TJX Companies, Inc. is seeking a Key Carrier at TJ Maxx to lead store activities and maintain outstanding customer service. The role combines coordination with leadership duties, ensuring adherence to policies, and guiding Associates to deliver a superior shopping experience.

Open availability including nights and weekends is required. The job emphasizes teamwork, problem solving, and strong communication to support store goals and floor operations.

Qualifications

• 1 year retail experience required or preferred.
• 6 months leadership experience preferred.
• Strong customer service and communication skills.

Responsibilities

• Create a positive customer experience and maintain service standards.
• Act as Manager on Duty and adhere to policy and procedures.
• Coach and provide feedback to Associates; lead by example.
• Ensure store operations align with plan and prioritize tasks.
• Maintain knowledge of merchandise flow and store procedures.
• Communicate priorities and progress with management.

Skills

Leadership experience

Customer service

Team player

Communication skills

Problem solving

Flexibility

Education

1 year retail experience

6 months leadership experience

Tools

Merchandise flow knowledge

Experience with store software/systems

Job description

The TJX Companies, Inc. is seeking a Key Carrier at TJ Maxx to lead store activities and maintain outstanding customer service. The role combines coordination with leadership duties, ensuring adherence to policies, and guiding Associates to deliver a superior shopping experience.

Open availability including nights and weekends is required. The job emphasizes teamwork, problem solving, and strong communication to support store goals and floor operations.