Retail Floor Lead: Elevate Guest Experience

Mystic Lake Casino Hotel; Prior Lake (MN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

Onsite medical clinics

Pharmacy on site

401(k) retirement plan

Paid time off

Wellness programs

Discounts (childcare, fuel, bus passes

Fitness membership

Free uniforms

Free uniform cleaning

Tuition reimbursement

Job summary

Mystic Lake Casino Hotel is seeking a Retail Supervisor to oversee the daily operations of the Retail store and lead a team of retail associates. You will coach team members, resolve guest concerns, and ensure excellent guest service while supporting financial and guest service goals.

The role emphasizes safeguarding assets, maintaining merchandising standards, and delivering consistent, friendly service in a dynamic entertainment environment.

Qualifications

• Two years of education/leadership/training in hospitality or guest service.
• Strong communication skills, verbal and written.
• Flexibility to work evenings, weekends, and holidays.
• Proficient with MS Office and database software.
• Typing speed of at least 35 words per minute.

Responsibilities

• Oversee daily operations of the Retail store.
• Coach and lead retail team members.
• Resolve guest concerns and ensure guest satisfaction.
• Monitor inventory and merchandising standards.
• Protect company assets and support business goals.

Skills

Guest service excellence

Verbal and written communication

Leadership

Shifts flexibility

Typing speed 35 wpm

Education

Two years education/training in hospitality or guest service

Tools

Word processing

Spreadsheets

Presentations

Databases

Electronic software

Job description

Mystic Lake Casino Hotel is seeking a Retail Supervisor to oversee the daily operations of the Retail store and lead a team of retail associates. You will coach team members, resolve guest concerns, and ensure excellent guest service while supporting financial and guest service goals.

The role emphasizes safeguarding assets, maintaining merchandising standards, and delivering consistent, friendly service in a dynamic entertainment environment.