Lead Housekeeping Supervisor — Guest Experience

Mystic Lake Casino Hotel; Prior Lake (MN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Weekly pay

Medical, dental, life and disability

Onsite clinics and pharmacy

401(k) retirement plan

Paid time off

Wellness programs

Uniforms provided and cleaning

Tuition reimbursement

Discounts on childcare

Discounts on fuel

Bus passes

Fitness membership

Job summary

Mystic Lake Casino Hotel is seeking a Housekeeping Supervisor to lead the housekeeping team, ensure hotel rooms and public spaces meet cleanliness standards, and support front desk operations with guest satisfaction. You will supervise daily cleaning objectives, train staff, and manage performance through coaching and reviews.

The role emphasizes guest service, safety, sanitation, and policy compliance within a fast-paced resort environment.

Qualifications

• 2-3 years experience in hotel or cleaning industry.
• Strong attention to detail and organizational skills.
• Effective written and verbal communication with all staff and guests.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Supervise housekeeping team to meet cleanliness standards in rooms and public spaces.
• Interview, select, train and develop team members.
• Coach and evaluate direct reports through one-on-ones and reviews.
• Provide work direction and supervise daily cleaning objectives and housekeeping services.
• Ensure guest requests are followed up to maintain satisfaction.
• Monitor VIP guest requests and ensure timely, high-quality responses.
• Prepare maintenance work orders and ensure completion.
• Inspect guest rooms, hallways, and public areas for safety and cleanliness.

Skills

Leadership

Communication

Interviewing

Training

Coaching

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Mystic Lake Casino Hotel is seeking a Housekeeping Supervisor to lead the housekeeping team, ensure hotel rooms and public spaces meet cleanliness standards, and support front desk operations with guest satisfaction. You will supervise daily cleaning objectives, train staff, and manage performance through coaching and reviews.

The role emphasizes guest service, safety, sanitation, and policy compliance within a fast-paced resort environment.