Retail Supervisor

Mystic Lake Casino Hotel; Prior Lake (MN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

Onsite medical clinics

Pharmacy on site

401(k) retirement plan

Paid time off

Wellness programs

Discounts (childcare, fuel, bus passes

Fitness membership

Free uniforms

Free uniform cleaning

Tuition reimbursement

Job summary

Mystic Lake Casino Hotel is seeking a Retail Supervisor to oversee the daily operations of the Retail store and lead a team of retail associates. You will coach team members, resolve guest concerns, and ensure excellent guest service while supporting financial and guest service goals.

The role emphasizes safeguarding assets, maintaining merchandising standards, and delivering consistent, friendly service in a dynamic entertainment environment.

Qualifications

• Two years of education/leadership/training in hospitality or guest service.
• Strong communication skills, verbal and written.
• Flexibility to work evenings, weekends, and holidays.
• Proficient with MS Office and database software.
• Typing speed of at least 35 words per minute.

Responsibilities

• Oversee daily operations of the Retail store.
• Coach and lead retail team members.
• Resolve guest concerns and ensure guest satisfaction.
• Monitor inventory and merchandising standards.
• Protect company assets and support business goals.

Skills

Guest service excellence

Verbal and written communication

Leadership

Shifts flexibility

Typing speed 35 wpm

Education

Two years education/training in hospitality or guest service

Tools

Word processing

Spreadsheets

Presentations

Databases

Electronic software

Job description

Description

The Retail Supervisor is responsible for overseeing the daily operations of the Retail store, ensuring exceptional guest service, maximizing sales performance, regularly monitors and controls inventory levels, maintaining merchandising standards, and leading a team of retail team members. This position serves as the primary floor leader, coaching team members, resolving guest concerns, and ensuring operational excellence while supporting the enterprise financial and guest service goals.

Job Overview: Ensures high standards of guest service and successful sales generation, while protecting company assets. Helps to maintain and enhance a safe, secure, and comfortable environment for guests and team members. Ensures cleanliness, organization and safe conditions of retail areas

Outstanding Benefits & Awesome Perks: Enjoy competitive weekly pay, outstanding benefits and advancement opportunities. Generous benefits include medical, dental, life and disability insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness programs and more. Plus, take advantage of perks like discounts on childcare, fuel, bus passes and fitness membership, free uniforms, free uniform cleaning and tuition reimbursement.

Who We Are: We're not just in the business of entertainment; we're in the business of crafting unforgettable experiences. We believe in the power of possibility, to unite and uplift, rallying around every triumph, big and small. At Mystic Lake and Little Six, every moment is a chance to be the experience.

Different backgrounds, different strengths, and different passions, we value the diversity that everyone brings to the table. Our values are a direct reflection of the diverse communities that we proudly serve, represent, and invest in. We invite you to the place to learn, grow, thrive and lead. Let's create moments that matter, celebrate diversity, and build a brighter future for all.

Job Requirements:

Reflects MINIMUMEDUCATION, TRAINING, CERTIFICATION and EXPERIENCE required in order to meet the expectations of this job:

• Any combination of education and/or leadership/training experience in hospitality or guest service environment to equal two years.
• Must be able to effectively communicate both verbally and in writing, with all levels of team members and guests in an attentive, friendly, courteous and service-oriented manner.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Proficient in word-processing, spreadsheets, presentation, database and electronic software.
• Ability to type 35 words per minute

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Hospitality Online