Retail Floor Lead: Elevate Experience & Team Energy

Vuori; Washington; On-site; USD 65,904,384 - 71,635,200; Full time

Benefits offered by this job

Health Insurance

Savings and Retirement Plan

Employee Assistance Program

Paid Time Off

Wellness & Fitness benefits

Job summary

Vuori is seeking a Retail Store Floor Lead to mentor the sales team and embody Vuori's brand values while delivering standout customer experiences. You will supervise the floor, support the Store Manager, and drive daily operations, inventory, and visual merchandising.

The role emphasizes relationship-building, product knowledge, and peak performance in a fast-paced retail environment. Availability for morning/evening shifts and weekends is required, with a focus on punctuality and team

Qualifications

• Available morning and/or evening, work 8 hour shifts, 5 days/week, available at least 1 weekend day.
• Must be a leader in punctuality and attendance, adhering to scheduled shifts.
• Ability to develop relationships with customers and colleagues.
• Customer service expert who builds relationships and handles concerns proactively.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Ability to quickly learn new procedures and processes.
• Strong organizational skills and follow through skills.
• Excellent communication and interpersonal skills.
• High level of ownership, accountability and initiative.
• Eager to develop new skills and responsive to feedback.

Responsibilities

• Create an unforgettable customer experience.
• Takes ownership of the sales floor and sales team to ensure customer experience is the first priority.
• Prepare the fitting rooms, find sizes, and provide honest knowledgeable feedback to customers regarding merchandise style and fit.
• Forge lasting relationships with customers by engaging with them about product details, new product and replenishment and invite them to upcoming events.
• Be knowledgeable on what’s new and what’s selling well and shares with both the customer and team.
• Leads the team on the day to day operations of the store when the Store Manager or Assistant Store Manager is not in.
• Motivates the sales team and achieves sales goals in a team-based commission environment.
• Seek new product knowledge in the broader fashion landscape and active-wear specifically to serve as an expert for the customer.
• Leads the team in the completion of projects while keeping the focus on customer experience.
• Communicate inventory needs to support the business goal.
• Works with Retail Store Manager on daily maintenance, sales strategy, community and team management to ensure the business runs smoothly and successfully.
• Leads the team in daily maintenance of the store including restocking product, maintaining visual merchandising and cleaning.
• Utilizes the utmost responsibility, attention to protocol and safety standards in closing/opening the store daily.
• Under the guidance of the Retail Store Manager, encourages employees to give 100%, adhere to punctuality and role responsibilities at all times.

Skills

Customer service

Leadership

Attendance & punctuality

Communication

Fast-paced environment

Relationship building

Job description

Vuori is seeking a Retail Store Floor Lead to mentor the sales team and embody Vuori's brand values while delivering standout customer experiences. You will supervise the floor, support the Store Manager, and drive daily operations, inventory, and visual merchandising.

The role emphasizes relationship-building, product knowledge, and peak performance in a fast-paced retail environment. Availability for morning/evening shifts and weekends is required, with a focus on punctuality and team