Retail Floor Lead - Lead Team, Elevate Customer Experience

Vuori, Inc; Phoenix (AZ); On-site; USD 24,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

Savings and Retirement Plan

Employee Assistance Program

Paid Time Off

Wellness & Fitness benefits

Job summary

Vuori, Inc. is seeking a Retail Store Floor Lead to guide the sales team by example, delivering Vuori’s brand values through knowledgeable product details and a positive, energetic attitude.

You will act as a key part of the leadership team, supervising the floor, delegating tasks, and supporting the Store Manager and Assistant Store Manager to ensure top-tier customer experiences and seamless store operations.

Qualifications

• Strong leadership and customer service focus required.
• Ability to build relationships with customers and colleagues.
• Punctuality and attendance are essential.
• Excellent communication and interpersonal skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Willingness to learn new procedures quickly.
• High level of ownership, accountability and initiative.
• Team-oriented with a collaborative mindset.

Responsibilities

• Create an unforgettable customer experience.
• Lead the sales floor and team to prioritize customer satisfaction.
• Prepare fitting rooms, assist with sizes, and provide honest feedback on merchandise.
• Engage customers with product details, new items, and events to foster loyalty.
• Oversee daily store operations and support the Store Manager in leadership duties.
• Drive sales and team performance in a commission-based environment.
• Maintain visual merchandising and store cleanliness, restocking as needed.

Skills

Leadership

Punctuality

Relationship building

Customer service

Task prioritization

Learning agility

Organization

Communication

Ownership

Job description

Vuori, Inc. is seeking a Retail Store Floor Lead to guide the sales team by example, delivering Vuori’s brand values through knowledgeable product details and a positive, energetic attitude.

You will act as a key part of the leadership team, supervising the floor, delegating tasks, and supporting the Store Manager and Assistant Store Manager to ensure top-tier customer experiences and seamless store operations.