Retail Floor Lead: Elevate Customer Experience & Team

Vuori; Carlsbad (CA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health Insurance

Savings and Retirement Plan

Employee Assistance Program

Paid Time Off

Wellness & Fitness benefits

Job summary

Vuori in Carlsbad is seeking a Retail Store Floor Lead to guide the sales team with energy and product know-how, delivering the brand experience to every customer. You will act as a go-to leader, ensuring the team embodies Vuori's standards in service, presentation, and performance.

The role emphasizes creating lasting customer connections, overseeing floor operations, and driving sales in a fast-paced retail setting under the Store Manager’s direction.

Qualifications

• Ability to lead and motivate a sales team.
• Strong customer service orientation and relationship skills.
• Excellent communication, organization and reliability.
• Willingness to learn product details and store procedures.

Responsibilities

• Create an unforgettable customer experience.
• Own the sales floor and lead the team to prioritize customer needs.
• Prepare fitting rooms, locate sizes and provide honest feedback on merchandise.
• Build relationships with customers and invite them to events.
• Stay informed on new products and best sellers to assist customers.
• Lead daily operations in the absence of store management.
• Motivate the team and help achieve sales goals in a team-based environment.

Skills

Leadership

Customer Service

Communication

Relationship Building

Time Management

Product Knowledge

Job description

Vuori in Carlsbad is seeking a Retail Store Floor Lead to guide the sales team with energy and product know-how, delivering the brand experience to every customer. You will act as a go-to leader, ensuring the team embodies Vuori's standards in service, presentation, and performance.

The role emphasizes creating lasting customer connections, overseeing floor operations, and driving sales in a fast-paced retail setting under the Store Manager’s direction.