Retail Floor Lead - Elevate Customer Experience

Vuori, Inc; San Diego (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Retirement Plan

Employee Assistance

Paid Time Off

Wellness Benefits

Job summary

Vuori is seeking a Retail Store Floor Lead to guide the sales team by example, delivering the Vuori brand through product knowledge and a positive attitude. You will own daily floor operations and help create an outstanding customer experience.

You will motivate the team, maintain fitting rooms, build relationships with customers, and collaborate with store leadership to meet goals and keep the store running smoothly.

Qualifications

• Available morning and/or evening, work 8 hour shifts, 5 days/week, available at least 1 weekend day.
• Must be a leader in punctuality and attendance, adhering to scheduled shifts.
• Ability to develop relationships with customers and colleagues.
• A customer service expert, creates experiences and develops relationships with customers, embraces the social aspect of sales and the ability to positively and proactively handle customer concerns.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Ability to quickly learn new procedures and processes.
• Strong organizational skills and follow through skills.
• Excellent communication and interpersonal skills.
• High level of ownership, accountability and initiative.
• Eager to develop new skills and responsive to feedback.

Responsibilities

• Create an unforgettable customer experience.
• Lead sales floor to ensure top customer experience.
• Prepare fitting rooms, find sizes, and provide honest knowledgeable feedback to customers regarding merchandise style and fit.
• Forge lasting relationships with customers by engaging with them about product details, new product and replenishment and invite them to upcoming events.
• Be knowledgeable on what’s new and what’s selling well and shares with both the customer and team.
• Leads the team on the day to day operations of the store when the Store Manager or Assistant Store Manager is not in.
• Motivates the sales team and achieves sales goals in a team-based commission environment.
• Seek new product knowledge in the broader fashion landscape and active-wear specifically to serve as an expert for the customer.
• Leads the team in the completion of projects while keeping the focus on customer experience.
• Communicate inventory needs to support the business goal.
• Works with Retail Store Manager on daily maintenance, sales strategy, community and team management to ensure the business runs smoothly and successfully.
• Leads the team in daily maintenance of the store including restocking product, maintaining visual merchandising and cleaning.
• Utilizes the utmost responsibility, attention to protocol and safety standards in closing/opening the store daily.
• Under the guidance of the Retail Store Manager, encourages employees to give 100%, adhere to punctuality and role responsibilities at all times.

Skills

Leadership

Customer service

Communication

Team coordination

Punctuality

Job description

Vuori is seeking a Retail Store Floor Lead to guide the sales team by example, delivering the Vuori brand through product knowledge and a positive attitude. You will own daily floor operations and help create an outstanding customer experience.

You will motivate the team, maintain fitting rooms, build relationships with customers, and collaborate with store leadership to meet goals and keep the store running smoothly.