Retail Floor Lead: Elevate Customer Experience & Team

Vuori; Lone Tree (CO); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health Insurance

Savings and Retirement Plan

Employee Assistance Program

Generous Vuori Discount & Industry Per

Paid Time Off

Wellness & Fitness benefits

Job summary

Vuori in Colorado is seeking a Retail Store Floor Lead to guide the sales team and embody Vuori’s brand through expert product knowledge and an upbeat attitude. You will supervise the floor, delegate tasks, and collaborate with Store and Assistant Store Managers to ensure superior customer experiences.

You’ll motivate the team, stay current on product trends, and drive sales in a fast-paced environment while maintaining store standards and community engagement.

Qualifications

• Availability for 8-hour shifts, 5 days/week, includes at least 1 weekend day.
• Proven leadership in punctuality and attendance.
• Ability to develop relationships with customers and colleagues.
• Customer service expert who creates experiences and handles concerns.
• Able to prioritize multiple tasks in a fast-paced environment.
• Able to quickly learn new procedures and processes.
• Strong organizational and follow-through skills.
• Excellent communication and interpersonal skills.
• High level of ownership, accountability and initiative.
• Eager to develop new skills and accept feedback.

Responsibilities

• Work with the sales team to ensure each customer receives the best experience possible.
• Takes ownership of the sales floor and sales team to ensure customer experience is the first priority.
• Prepare the fitting rooms, find sizes, and provide honest knowledgeable feedback to customers regarding merchandise style and fit.
• Forge lasting relationships with customers by engaging with them about product details, new product and replenishment and invite them to upcoming events.
• Be knowledgeable on what’s new and what’s selling well and shares with both the customer and team.
• Leads the team on the day to day operations of the store when the Store Manager or Assistant Store Manager is not in.
• Motivates the sales team and achieves sales goals in a team-based commission environment.
• Seek new product knowledge in the broader fashion landscape and active-wear specifically to serve as an expert for the customer.
• Leads the team in the completion of projects while keeping the focus on customer experience.
• Communicate inventory needs to support the business goal.
• Works with Retail Store Manager on daily maintenance, sales strategy, community and team management to ensure the business runs smoothly and successfully.
• Leads the team in daily maintenance of the store including restocking product, maintaining visual merchandising and cleaning.
• Utilizes the utmost responsibility, attention to protocol and safety standards in closing/opening the store daily.
• Under the guidance of the Retail Store Manager, encourages employees to give 100%, adhere to punctuality and role responsibilities at all times.

Skills

Leadership

Punctuality

Customer service

Communication

Relationship building

Organizational skills

Teamwork

Attention to detail

Adaptability

Job description

Vuori in Colorado is seeking a Retail Store Floor Lead to guide the sales team and embody Vuori’s brand through expert product knowledge and an upbeat attitude. You will supervise the floor, delegate tasks, and collaborate with Store and Assistant Store Managers to ensure superior customer experiences.

You’ll motivate the team, stay current on product trends, and drive sales in a fast-paced environment while maintaining store standards and community engagement.