Retail Floor Lead: Elevate Customer Experience & Sales

Abercrombie & Fitch Co.; Vienna (WV); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Quarterly Sales Incentive Bonus

Merchandise Discount

Opportunities for Career Advancement

Training and Development

Global team culture

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead to act as Floor Supervisor, guiding Brand Reps and Stock Associates to ensure stellar in-store customer experiences and daily sales performance.

The role focuses on coaching teams, maintaining visual displays, and executing store operations while upholding Abercrombie & Fitch Co. values and culture. Prior leadership experience is preferred, with a strong emphasis on customer focus and fashion knowledge.

Qualifications

• High School Diploma/G.E.D. preferred, or equivalent.
• 1 year of retail experience preferred.
• Retail supervisory/management experience not required, but leadership experience preferred.
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal and communication skills.
• Show knowledge of current fashion trends and styles.
• Be energetic, outgoing, and assertive.
• Take initiative and be flexible.

Responsibilities

• Perform opening and closing routines.
• Operate Register/Point of Sale systems.
• Fulfill Omni-Channel orders.
• Demonstrate product knowledge and brand awareness while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Protect store assets and conduct inventory control.
• Represent the Brand and exemplify company culture and values.

Skills

Leadership

Customer focus

Interpersonal skills

Communication

Fashion awareness

Adaptability

Team leadership experience

Education

High School Diploma/G.E.D.

Tools

POS systems

Job description

Abercrombie & Fitch Co. is seeking a Key Lead to act as Floor Supervisor, guiding Brand Reps and Stock Associates to ensure stellar in-store customer experiences and daily sales performance.

The role focuses on coaching teams, maintaining visual displays, and executing store operations while upholding Abercrombie & Fitch Co. values and culture. Prior leadership experience is preferred, with a strong emphasis on customer focus and fashion knowledge.