Retail Floor Lead - Elevate Customer Experience & Sales

Abercrombie & Fitch Co.; Hockingport (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Sales incentive bonus

Merchandise discount

Career advancement opportunities

Brand affiliate opportunities

Training and development

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead to act as Floor Supervisor, guiding Brand Reps and Stock Associates to deliver a standout in-store experience.

You will help run daily operations on the floor, coaching teams and driving sales through product knowledge and customer engagement. This role requires a positive, energetic approach, strong communication, and the ability to balance multiple tasks while maintaining store assets and visual standards.

Qualifications

• High School Diploma/G.E.D. preferred, or equivalent.
• 1 year of retail experience preferred.
• Retail supervisory/management experience not required, but leading teams is a plus.
• Strong customer focus and excellent interpersonal/communication skills.
• Energetic, outgoing, and assertive with initiative and adaptability.

Responsibilities

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate product knowledge and brand awareness while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect store assets and perform inventory control.
• Represent the Brand and exemplify company culture and values.

Skills

Team leadership experience

Customer focus

Interpersonal skills

Communication skills

Adaptability

Detail-oriented

Education

High School Diploma/G.E.D. preferred

Job description

Abercrombie & Fitch Co. is seeking a Key Lead to act as Floor Supervisor, guiding Brand Reps and Stock Associates to deliver a standout in-store experience.

You will help run daily operations on the floor, coaching teams and driving sales through product knowledge and customer engagement. This role requires a positive, energetic approach, strong communication, and the ability to balance multiple tasks while maintaining store assets and visual standards.