Retail Floor Lead - Elevate Customer Experience & Sales

Abercrombie & Fitch Co.; Croton (OH); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Merchandise Discount

Training & Development

Career Advancement

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead in Croton, Ohio to serve as Floor Supervisor, guiding Brand Reps and Stock Associates, and driving store performance through exceptional customer experience and teamwork on the sales floor.

The role emphasizes opening/closing routines, operating POS systems, fulfilling omni-channel orders, and maintaining visual displays while leveraging sales data to improve decisions. This position supports the brand and embodies its culture.

Qualifications

• High School Diploma or equivalent required or preferred.
• 1 year of retail experience preferred.
• Retail supervisory/management experience not required; leadership of groups or teams is a plus.
• Maintain a strong customer focus and excellent interpersonal/communication skills.
• Be energetic, outgoing, and assertive with initiative and confidence.

Responsibilities

• Perform opening and closing routines.
• Operate register/point of sale systems.
• Fulfill OMNI channel orders.
• Demonstrate product knowledge and brand awareness while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Protect store assets and conduct inventory control.
• Represent the brand and exemplify company culture and values.

Skills

Customer focus

Interpersonal skills

Communication skills

Energetic & assertive

Initiative & confidence

Adaptability & flexibility

Multitasking & detail-oriented

Applied learning & proactive thinking

Strong work ethic

Retail leadership potential

Education

High School Diploma/G.E.D. or equivalent

Job description

Abercrombie & Fitch Co. is seeking a Key Lead in Croton, Ohio to serve as Floor Supervisor, guiding Brand Reps and Stock Associates, and driving store performance through exceptional customer experience and teamwork on the sales floor.

The role emphasizes opening/closing routines, operating POS systems, fulfilling omni-channel orders, and maintaining visual displays while leveraging sales data to improve decisions. This position supports the brand and embodies its culture.