Retail Floor Lead: Customer Experience & Sales Coach

Abercrombie & Fitch Co.; Westlake (OH); On-site; USD 17,000 - 22,000; Part time

Job summary

Abercrombie & Fitch Co. in Westlake, OH is seeking a Key Lead to act as Floor Supervisor, guiding Brand Reps and Stock Associates to ensure excellent in-store experiences and top sales performance.

You will join the store leadership team, driving daily results through customer focus and team achievement. The role supports opening/closing routines, POS operation, omni-channel fulfillment, and visual merchandising, with a strong emphasis on brand culture and customer engagement.

Qualifications

• High School Diploma/GED preferred or equivalent.
• 1 year of retail experience preferred.
• Retail supervisory/management experience not required but leading groups/teams is preferred.
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing and assertive.
• Take initiative and show confidence; master adaptability and flexibility.
• Balance multiple tasks while being detail-oriented.
• Engage in applied learning and proactive thinking.
• Exhibit a strong work ethic.

Responsibilities

• Open and close routines.
• Operate register/POS systems.
• Fulfill OMNI Channel orders.
• Demonstrate product knowledge and brand awareness while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Protect store assets and perform inventory control.
• Represent the brand and exemplify company culture and values.

Skills

Customer focus

Interpersonal skills

Communication skills

Fashion knowledge

Energetic and assertive

Initiative

Adaptability

Multi-tasking

Work ethic

Education

High School Diploma / GED

Job description

Abercrombie & Fitch Co. in Westlake, OH is seeking a Key Lead to act as Floor Supervisor, guiding Brand Reps and Stock Associates to ensure excellent in-store experiences and top sales performance.

You will join the store leadership team, driving daily results through customer focus and team achievement. The role supports opening/closing routines, POS operation, omni-channel fulfillment, and visual merchandising, with a strong emphasis on brand culture and customer engagement.