Retail Floor Lead — Elevate Customer Experience

Abercrombie & Fitch Co.; Columbus (OH); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Quarterly Sales Incentive Bonus

Merchandise Discount

Opportunities for Career Advancement

Training and Development

Global team support

Job summary

Abercrombie & Fitch Co. is seeking a Part-time Key Lead to support on-floor leadership and customer experience in Columbus. You will coach Brand Reps and Stock Associates, help drive daily sales, and ensure store operations run smoothly.

Responsibilities include opening/closing routines, POS operations, omni-channel fulfillment, product knowledge, and visual merchandising, with emphasis on brand culture and values.

Qualifications

• High School Diploma/G.E.D. preferred, or equivalent
• 1 year of retail experience preferred
• Retail supervisory/management not required, leading groups or teams preferred
• Maintain a strong customer focus
• Demonstrate exceptional interpersonal skills
• Possess strong communication skills
• Show knowledge of current fashion trends
• Be energetic, outgoing, and assertive
• Take initiative and show confidence
• Master adaptability and flexibility
• Balance multiple tasks with attention to detail
• Engage in applied learning and proactive thinking
• Exhibit a strong work ethic

Responsibilities

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge and Brand Awareness while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets and perform Inventory Control.
• Represent the Brand and Exemplify Company Culture and Values.

Skills

Strong communication

Interpersonal skills

Customer focus

Energetic and assertive

Adaptability

Detail-oriented

Education

High School Diploma or GED

Job description

Abercrombie & Fitch Co. is seeking a Part-time Key Lead to support on-floor leadership and customer experience in Columbus. You will coach Brand Reps and Stock Associates, help drive daily sales, and ensure store operations run smoothly.

Responsibilities include opening/closing routines, POS operations, omni-channel fulfillment, product knowledge, and visual merchandising, with emphasis on brand culture and values.