Retail Floor Lead: Elevate Customer Experience

Vuori, Inc; New York (NY); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Health Insurance

Savings and Retirement Plan

Employee Assistance Program

Paid Time Off

Wellness & Fitness benefits

Job summary

Vuori is seeking a Retail Store Floor Lead in New York to lead the sales team by example, set the tone for a positive customer experience, and translate Vuori’s brand values into every interaction. You’ll supervise the floor under the Store Manager and Assistant Store Manager, delegate tasks, and be the go-to person on daily operations.

You’ll train and motivate staff, build relationships with customers, stock and merchandize, prep fitting rooms, and stay current on product details.

Qualifications

• Ability to develop relationships with customers and colleagues.
• Customer service expert, creates experiences and develops relationships with customers, embraces the social aspect of sales.

Responsibilities

• Creates an unforgettable customer experience and ensures each customer receives the best experience.
• Leads the sales floor and team to prioritize customer experience.
• Prepares fitting rooms, finds sizes, and provides honest product feedback.
• Builds lasting relationships with customers through product knowledge and events.
• Leads daily store operations in absence of Store Manager/Asst. Manager.
• communicates inventory needs to support business goals.

Skills

Leadership

Customer relationships

Communication

Time management

Teamwork

Adaptability

Job description

Vuori is seeking a Retail Store Floor Lead in New York to lead the sales team by example, set the tone for a positive customer experience, and translate Vuori’s brand values into every interaction. You’ll supervise the floor under the Store Manager and Assistant Store Manager, delegate tasks, and be the go-to person on daily operations.

You’ll train and motivate staff, build relationships with customers, stock and merchandize, prep fitting rooms, and stay current on product details.