Retail Floor Lead - Customer Experience Leader

Vuori, Inc; Birmingham (MI); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health Insurance

Savings and Retirement Plan

Employee Assistance Program

Paid Time Off

Wellness & Fitness benefits

Job summary

Vuori is seeking a Retail Store Floor Lead to guide the sales team by example, sharing Vuori's brand values and product knowledge while maintaining a positive, customer-focused atmosphere. Under the Store Manager, you will supervise the floor, delegate tasks, and serve as a go-to leader.

You\'ll build relationships with customers, ensure top-notch experiences, manage daily operations, and help the team hit sales goals in a fast-paced, energy-driven retail environment.

Qualifications

• Available morning and/or evening, work 8 hour shifts, 5 days/week, available at least 1 weekend day.
• Must be a leader in punctuality and attendance, adhering to scheduled shifts.
• Ability to develop relationships with customers and colleagues.
• A customer service expert, creates experiences and develops relationships with customers, embraces the social aspect of sales and the ability to positively and proactively handle customer concerns.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Ability to quickly learn new procedures and processes.
• Strong organizational skills and follow through skills.
• Excellent communication and interpersonal skills.
• High level of ownership, accountability and initiative.
• Eager to develop new skills and responsive to feedback.

Responsibilities

• Create an unforgettable customer experience.
• Leads the team on day-to-day operations of the store.
• Motivates the sales team and achieves sales goals in a team-based commission environment.
• Seek new product knowledge to serve as an expert for the customer.
• Leads the team in the completion of projects while keeping the focus on customer experience.

Skills

Leadership

Customer service

Communication

Team motivation

Punctuality

Relationship building

Job description

Vuori is seeking a Retail Store Floor Lead to guide the sales team by example, sharing Vuori's brand values and product knowledge while maintaining a positive, customer-focused atmosphere. Under the Store Manager, you will supervise the floor, delegate tasks, and serve as a go-to leader.

You\'ll build relationships with customers, ensure top-notch experiences, manage daily operations, and help the team hit sales goals in a fast-paced, energy-driven retail environment.