Retail Floor Lead: Elevate Customer Experience

Framebridge Inc; Boulder (CO); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Parental leave

Flexible time off

Employee discounts

Short-term disability

Life/AD&D insurance

EAP

Learning & development

Commuter benefits

Pet insurance

Job summary

Framebridge Inc. is seeking a Retail Full Time Keyholder in Boulder to lead store teams with a customer-first mindset. You will hold keyholder responsibilities, supervise onboarding, and drive exceptional service while meeting sales and experience goals in a fast-paced retail setting.

The role emphasizes design awareness, strong communication, and adaptability to evening and weekend shifts. Framebridge offers a collaborative, inclusive environment with growth opportunities and a strong customer

Qualifications

• Experience as a key holder in a customer service, retail, or hospitality role.
• An engaging personality with strong influence, interpersonal, communication, and relationship-building skills.
• Interest in design and excitement to work in a creative environment.
• Quick and eager learner of new tools, technology, products, and processes.
• Great time-management, organizational, and problem-solving skills.
• Adaptability and willingness to work flexible hours, including evenings and weekends
• Degree in art, design, marketing or relevant fields preferred but not required

Responsibilities

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores
• Support onboarding and training great retail team members
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same
• Answer questions and troubleshoot issues using sound judgment
• Offer suggestions to innovate and improve our retail experience
• Help Framebridge deliver on our 100% happiness guarantee
• Work a flexible schedule including evenings and weekends that meet the needs of the business

Skills

Key holder experience

Customer service

Interpersonal skills

Communication

Education

Art/design/marketing degree

Job description

Framebridge Inc. is seeking a Retail Full Time Keyholder in Boulder to lead store teams with a customer-first mindset. You will hold keyholder responsibilities, supervise onboarding, and drive exceptional service while meeting sales and experience goals in a fast-paced retail setting.

The role emphasizes design awareness, strong communication, and adaptability to evening and weekend shifts. Framebridge offers a collaborative, inclusive environment with growth opportunities and a strong customer