Retail Keyholder: Lead Customer Experience & Design

Framebridge; Boulder (CO); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) with employer match

Parental leave and return program

Flexible Time Off and holidays

Framebridge employee frame codes and i

Discounts on Framebridge products

Short-term disability and Life/AD&D

Employee Assistance Program (EAP)

Learning and development opportunities

Commuter benefits

Pet insurance

Job summary

Framebridge is hiring a Retail Full Time Keyholder in Boulder. You will lead on the floor, uphold Framebridge standards, and partner with the Store Manager to ensure a superior customer experience.

This role emphasizes ownership of store operations, training, and delivering our 100% happiness guarantee. The ideal candidate has prior keyholder or supervisory retail experience, a customer-first mindset, passion for design, and the ability to work evenings and weekends as needed.

Qualifications

• Experience as a key holder in a customer service, retail, or hospitality role
• Strong interpersonal, communication, and relationship-building skills
• Interest in design and excitement to work in a creative environment

Responsibilities

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores
• Support onboarding and training great retail team members
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met
• Apply listening, oral, and communication skills to build relationships with customers and coach retail team members
• Demonstrate deep product knowledge and design advice to customers and train staff to do the same
• Answer questions and troubleshoot issues using sound judgment
• Offer suggestions to innovate and improve our retail experience
• Help Framebridge deliver on our 100% happiness guarantee
• Work a flexible schedule including evenings and weekends that meet business needs

Skills

Key holder experience

Customer service

Leadership

Interpersonal skills

Design interest

Quick learner

Time management

Flexibility

Art/design degree preferred

Education

Degree in art/design or related fields

Job description

Framebridge is hiring a Retail Full Time Keyholder in Boulder. You will lead on the floor, uphold Framebridge standards, and partner with the Store Manager to ensure a superior customer experience.

This role emphasizes ownership of store operations, training, and delivering our 100% happiness guarantee. The ideal candidate has prior keyholder or supervisory retail experience, a customer-first mindset, passion for design, and the ability to work evenings and weekends as needed.