Retail Keyholder: Elevate the Customer Experience

Framebridge; Plano (TX); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

Paid time off

Paid Holidays

Short-term disability

Frame discount and Free Frame codes

Commuter benefits

Job summary

Framebridge is seeking a Retail Full Time Keyholder in Plano to uphold our brand in-store and lead a high-performing team. You will deliver standout customer service, train staff, and drive store operations to meet financial goals.

The role requires a hands-on, design-minded individual with strong communication, time management, and problem-solving skills, willing to work evenings and weekends in a fast-growing retail environment. Framebridge offers a supportive, team-driven culture.

Qualifications

• Experience as a key holder in a customer service, retail, or hospitality role.
• Engaging personality with strong influence, interpersonal, communication, and relationship-building skills.
• Interest in design and excitement to work in a creative environment.
• Quick and eager learner of new tools, technology, products, and processes.
• Great time-management, organizational, and problem-solving skills.
• Adaptability and willingness to work flexible hours, including evenings and weekends.
• Degree in art, design, marketing or relevant fields preferred but not required

Responsibilities

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores.
• Support onboarding and training great retail team members.
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met.
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members.
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same.
• Answer questions and troubleshoot issues using sound judgment.
• Offer suggestions to innovate and improve our retail experience.
• Help Framebridge deliver on our 100% happiness guarantee.
• Work a flexible schedule including evenings and weekends that meet the needs of the business

Skills

Customer service

Retail

Communication

Leadership

Education

Degree in art, design, marketing or relevant fields

Job description

Framebridge is seeking a Retail Full Time Keyholder in Plano to uphold our brand in-store and lead a high-performing team. You will deliver standout customer service, train staff, and drive store operations to meet financial goals.

The role requires a hands-on, design-minded individual with strong communication, time management, and problem-solving skills, willing to work evenings and weekends in a fast-growing retail environment. Framebridge offers a supportive, team-driven culture.