Retail Keyholder - Design-Driven Customer Experience

Framebridge; Northern (KY); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Paid Holidays

Short-term disability

Employee Assistance Program (EAP)

Frame discount and Free Frame codes

Contests and Incentives

Commuter benefits

Job summary

Framebridge in Kentucky is seeking a Retail Full Time Keyholder to uphold our brand in-store, train teammates, and drive exceptional customer experiences. You’ll learn our products and provide design advice while meeting store goals and delivering happiness.

The role requires a customer-service mindset, strong communication, and the ability to work evenings and weekends in a fast-paced retail environment. Framebridge offers competitive pay and a supportive team culture.

Qualifications

• Experience as a key holder in a customer service, retail, or hospitality role.
• Engaging personality with strong influence, interpersonal, communication, and relationship-building skills.
• Interest in design and excitement to work in a creative environment.
• Willingness to work flexible hours, including evenings and weekends.
• Quick learner of new tools, technology, products, and processes.
• Great time-management and problem-solving skills.

Responsibilities

• Set the standard of exceptional customer service and represent the Framebridge brand in our retail stores
• Support onboarding and training great retail team members
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same
• Answer questions and troubleshoot issues using sound judgment
• Offer suggestions to innovate and improve our retail experience
• Help Framebridge deliver on our 100% happiness guarantee
• Work a flexible schedule including evenings and weekends that meet the needs of the business

Skills

Customer service

Communication

Interpersonal skills

Time management

Adaptability

Design interest

Education

Degree in art/design/marketing or relevant fields preferred

Job description

Framebridge in Kentucky is seeking a Retail Full Time Keyholder to uphold our brand in-store, train teammates, and drive exceptional customer experiences. You’ll learn our products and provide design advice while meeting store goals and delivering happiness.

The role requires a customer-service mindset, strong communication, and the ability to work evenings and weekends in a fast-paced retail environment. Framebridge offers competitive pay and a supportive team culture.