Retail Floor Lead — Customer Service & Visual Merchandising

JCPenney; Kennewick (WA); On-site; USD 24,796 - 31,684; Full time

Benefits offered by this job

Medical/Dental/Vision

Associate discount

401(k) with company match

Job summary

JCPenney is seeking a Sales Floor Assistant to drive customer service and profitable sales growth by leading associates, managing merchandise standards, and executing sales-building programs.

Key responsibilities include customer service delivery, merchandise restock and inventory processes, SET/visual merchandising, and supporting omnichannel and store operations. The role emphasizes teamwork, accountability, and overall store presentation.

Qualifications

• Deliver outstanding customer service and resolve issues.
• Assist with merchandise restock, RFID and inventory processes.
• Support SET/visual merchandising and store environment standards.

Responsibilities

• Customer Service & Sales - Models and holds team accountable for delivering outstanding customer service.
• Door to Floor / Restock / RFID & Inventory - Plans upcoming merchandise placement and contributes to inventory processes.

Job description

JCPenney is seeking a Sales Floor Assistant to drive customer service and profitable sales growth by leading associates, managing merchandise standards, and executing sales-building programs.

Key responsibilities include customer service delivery, merchandise restock and inventory processes, SET/visual merchandising, and supporting omnichannel and store operations. The role emphasizes teamwork, accountability, and overall store presentation.